RiskCare platform: the operational expression of an ambitious prevention strategy
For Generali, adopting RiskCare was not simply about digitizing existing practices. It was the concrete expression of a long-standing prevention philosophy built around advice, education and added value in every interaction with insured clients.
A tool serving four populations at once
One of the platform's main strengths is its ability to bring together a full ecosystem around shared, real-time information: the insurer, intermediaries, insured clients and co-insurers all have the same level of visibility on the current risk situation.
This convergence allows intermediaries to fully play their role as risk managers for SMEs and mid-sized companies, while enabling Generali teams to manage their portfolio with greater precision and responsiveness.
A powerful driver for steering and anticipation
Before the platform was deployed, it was difficult to know precisely how many critical recommendations were open and how they were being addressed. The platform cockpit now provides continuous visibility and makes it possible to define renewal strategies several months before policy expiry.
A highly educational prevention tool
By centralizing risk assessments, loss scenarios, prioritized recommendations and progress indicators, the platform helps prevention engineers and underwriters approach their work with deeper analysis. Clients also gain a clearer understanding of priorities and recommended actions.
A differentiating market signature
The platform has contributed to building a strong identity for Generali in prevention. It is not merely a monitoring tool, but a lever for operational excellence, commercial differentiation and client retention.
Success condition: strategy before tool
Generali's experience highlights a key lesson: RiskCare's power is fully expressed when it is supported by a clear risk management vision. The alignment between strategy and platform opens the way to industrializing prevention across the client portfolio.
